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FAQ
How will I listen to my exclusive podcast or audiobook?
You can listen in your preferred podcast app.
Can I use my current podcast app?
We support Apple Podcasts, Spotify, Overcast, Pocket Casts, Podcast Addict, Castbox, BeyondPod, Downcast, PlayerFM, Breaker, and RadioPublic.
Sorry, but we do not support Stitcher, Podbean, or NPR One.
You’ll also be able to listen to your audiobook or podcast purchase online.
What types of payment do you accept?
You can pay with any major credit cards, as well as Apple Pay on iOS and Google Pay on Android.
Who made this?
Your seamless listening experience is powered by Supporting Cast. Contact help@supportingcast.fm for support.
What do I get as a member?
As a member, you'll get full access to previous series of The Trial, weekly member-only episodes of The Trial+, and ad-free listening across all our shows.
Plus, you'll be the first to hear our exciting new true crime podcasts as they launch throughout the year, available exclusively to our members before anyone else. We'll send you email updates so you never miss a new episode or exclusive content as it becomes available.
How do I listen to The Trial+ member-only episodes?
Once you've signed up, navigate to The Trial+ in your list of available shows and click 'Set Up.' Select your preferred listening app and follow the instructions.
You can listen in your preferred podcast app, including Apple Podcasts, Spotify, Overcast, Pocket Casts, Podcast Addict, Castbox, BeyondPod, Downcast, PlayerFM, Breaker, and RadioPublic.
Sorry but at this time we do not support Amazon Music, Stitcher, Podbean, or NPR One.
How do I cancel my subscription?
You can cancel your subscription at any time by clicking “Disable Auto-renew” under the “Change Plan” menu on your account page, which will take effect at the end of your then current term.
For further support, please contact help@supportingcast.fm
Which payment methods do you accept?
You can pay with any major credit cards, as well as Apple Pay on iOS and Google Pay on Android.
I'm having trouble signing up.
If you are receiving an error after registering, please double check your payment information and contact your bank for more information. If you need further assistance, email help@supportingcast.fm
I don't live in the UK, can I join The Crime Desk?
Yes, The Crime Desk is available in most countries, though you will need a credit or debit card to subscribe.
I’m having trouble listening on Spotify
If your premium episodes are locked, you will need to set up your podcast.
Please note that only one Spotify profile can be connected to your podcast subscription, even those connected to a duo or family account.
To set up your feed in Spotify, just log into your account and click the Spotify icon from the podcast set-up page here: plus.thecrimedesk.com/subscription
When you click Spotify it should take you to a confirmation window. Select the show on the confirmation page and click Follow.
If you see an error that says your account is already linked, you may be logged into the wrong Spotify profile or you may need to re-link your subscription.
If you have multiple Spotify profiles, including those on a duo or family account, please make sure you are logged into the one that would have initially been linked to your podcast subscription.
If you would like to switch accounts, or if you only ever had one in the first place, please unlink and reconnect your subscription.
All you have to do is log into the Spotify profile that is currently connected to your subscription, and then follow this URL: https://content-access.spotify.com/
It will give you the option to unlink your subscription. After you do this, you will be able to connect it to the correct Spotify account via your account page.
Who made this?
The Crime Desk is a trading name of Associated Newspapers Ltd, based in the UK.
This subscription is powered by Supporting Cast. Please read their Privacy Policy and Terms of Service. You can contact help@supportingcast.fm for support regarding your podcast subscription.